Privacy Policy | Live Sanskrit

Welcome to LiveSanskrit.com's Privacy Policy (“Privacy Policy" or “Policy").

This Policy outlines LiveSanskrit.com (hereafter “we", “us", or “our") practices concerning the storage, use, processing, and disclosure of personal data that you choose to share with us when you utilize the products and services offered on or through our Platform (hereafter “Services"). This Policy establishes the foundation on which any personal data we collect from or about you, or that you provide to us, will be processed by us. Capitalized terms within this Policy shall hold the same meanings as defined in our Terms and Conditions (“Terms"). We encourage you to read this Policy in conjunction with the Terms. By using our Services, you consent to the collection, storage, use, and disclosure of your personal data in accordance with, and agree to be bound by, this Policy. This Policy, along with any terms of our arrangement with you, applies to your use of the Services.

THE DATA WE COLLECT ABOUT YOU

We collect various types of personal data about you. This includes, but is not limited to:

Identity and Profile Data, such as your first and last name, username or similar identifiers, title, passwords, purchases, sales or orders of or through our Services, feedback, survey responses.
Contact Data, including email addresses, phone numbers, delivery addresses, billing addresses.
Transaction Data, including details of the Services you have availed and a limited portion of the details related to the payments made in relation to the Transactions which are shared with us by our partner payment gateway (Razorpay), UPI details and VPA details.
Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
Usage Data, which includes information about how you use the Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, and page views.
Marketing and Communications Data, including your preferences in receiving marketing communications from us and our third parties, and your communication preferences.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data under the law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data in a way that can directly or indirectly identify you, we will treat the combined data as personal data and use it in accordance with this Policy.

What happens if I refuse to provide my personal data?

Where we are legally required to collect personal data, or where it is necessary under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to fulfill our contractual obligations (for example, to provide you with the Services). In such cases, we may have to cancel or limit your access to the Services.

HOW DO WE COLLECT DATA ABOUT YOU?

We employ different methods to collect and process data about you:

Direct Interactions. You provide us with your personal data when you interact with us. This includes personal data you provide when you:
- create an account or profile with us;
- use our Services or carry out other activities related to the Services;
- participate in a promotion, user poll, or online surveys;
- request marketing communications to be sent to you; or
- report a problem with the Platform and/or our Services, provide feedback, or contact us.
Automated technologies or interactions. Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data through the use of cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that utilize our cookies.
Information we receive from other sources including third parties. We may receive personal data about you from various third parties, such as:
- Identity and Profile Data and Contact Data from publicly available sources.
- Personal data about you from entities that we have partnered with to provide you with the Services.

HOW DO WE USE AND DISCLOSE DATA WE COLLECT?

We will only use your personal data when the law permits us to do so. Most commonly, we will use your personal data when it is necessary to provide you with the Services, or when we need to comply with a legal obligation. We use your personal data for the following purposes:

to verify your identity to register you as a user and create your user account on the Platform;
to provide the Services to you;
to monitor trends and personalize your experience;
to improve the functionality of our Services based on your information and feedback, and to enhance our business and delivery models;
to improve customer service by effectively responding to your Service requests and support needs;
to track Transactions;
to send periodic notifications to manage our relationship with you, including notifying you of changes to the Services, sending you information and updates related to the Services you have availed, and to share occasional company news and updates related to us or the Services;
to market and advertise the Services to you;
to comply with legal obligations;
to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;
to fulfill our obligations arising from any agreement we are about to enter into or have entered into with you;
to enforce our Terms; and
to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us to contact you via email, phone, or other means. This is to provide the Services to you and ensure you are aware of all features of the Services and for related purposes.

You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us to render the Services to you. This may include, but not be limited to, our partner payment gateway (Razorpay), other service providers we have partnered with for providing Services, storage providers, data analytics providers, consultants, lawyers, and auditors.

You agree and acknowledge that we may share data without your consent when required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and with the belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or to comply with any applicable laws and regulations.

TRANSFER OF PERSONAL DATA

We comply with Applicable Laws regarding the storage and transfer of data. Subject to applicable guidelines and regulations, we may, where legally permitted, transfer and store the information and personal data you provide to us in countries other than India. This may occur if any of our servers are located in a country other than India from time to time, or if any of our service providers are located in a country other than India.

If you use the Services while you are outside India, your information may be transferred, subject to Applicable Laws, to a country other than India to provide you with the Services.

By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data outside India in the manner described above.

THIRD-PARTY SERVICES

Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, advertisers, and affiliates (“Third-Party Services”). Please note that these Third-Party Services accessible through our Services have their own privacy policies. We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these Third-Party Services. We advise you to review their policies before submitting any personal data to these websites or using their services.

Cookies are small files that a site or its service provider transfers to your mobile phone or computer's hard drive through your web browser (if you allow) that enables the site or service providers' systems to recognize your browser and capture and remember certain information.

We use cookies to enable sessions and to help us understand and save your preferences for future visits, track advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may engage third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Additionally, you may encounter cookies or other similar devices on certain pages of the Services that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities related to the Services, we may consolidate such information into a file specific to you.

DATA SECURITY

We implement appropriate security measures and privacy-protective features on our Platform, including encryption, password protection, and physical security measures, to protect your personal data from unauthorized access and disclosure, and we adhere to standards prescribed by applicable law.

Where you have chosen a password that enables you to access certain parts of the Services, you are responsible for maintaining the secrecy and confidentiality of this password. We will not be responsible for any unauthorized use of your information, or for any lost, stolen, or compromised passwords, or for any activity on your user account resulting from such unauthorized disclosure of your password. If your password has been compromised in any way, you should promptly notify us so that we can initiate a password change.

DATA RETENTION

You understand that your personal data will continue to be stored and retained by us for a reasonable period or for such duration as permitted under Applicable Laws, after we have fulfilled the purpose for which it was collected.

USER-GENERATED CONTENT

We encourage you to post content on our Platform, including your comments, feedback, pictures, or any other information you wish to make available on our Platform. Please be aware that such content will be accessible to all visitors to our Platform and may become public. We cannot prevent such information from being used in a manner that contradicts this Policy, applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Furthermore, you agree to comply with all applicable laws concerning the content you upload or otherwise share on our Platform. You understand and acknowledge that you will be solely responsible for any information you publish on our Platform that violates applicable laws.

BUSINESS TRANSITIONS

You acknowledge that in the event of a business transition, such as a merger, acquisition by another organization, or the sale of all or a portion of our assets, your personal data may be among the assets transferred.

CHANGES TO THIS PRIVACY POLICY

We regularly review our Policy and may amend it from time to time at our sole discretion. Any changes to this Policy will be posted on this page, and where appropriate, we will notify you by email. Please ensure that you review this Policy periodically.

GRIEVANCE OFFICER

You may contact us at namaste@livesanskrit.com with any inquiries regarding this Policy or your personal information (including reviewing or updating